FAQ
Frequently Asked Questions
General Questions
Q: What are your hours?
A: I work in my leather studio from 9am CST to 5pm CST
Q: Where are you located? Do you have a shop I can visit?
I am located in a small town in East Texas, about 2 hours east of Dallas. Unfortunately at this time, I do not have a retail store, but please check out 'Where To Find Us' to see what events we will be attending.
Q: Who makes the leather items?
A: I personally create all of the leather items available on Peyote Rose
Q: Where does the leather come from?
A: I purchase my leather from US distributors that receive their leather from the Hermann Oak Tannery located in St. Louis Missouri.
Q: Do you have a catalog?
A: Not at this time, you can view all of our items here on the website.
Q: How do I care for my wool items?
A: We recommend gently hand washing your mats with a wool detergent and for larger pieces, you can have them dry cleaned.
Ordering Questions
Q: How do I make a change to an order I have already placed?
A: If for some reason you need to change or cancel an order please contact us asap at support@peyote-rose.com
Q: An item I want is out of stock, what do I do now?
A: If you are trying to order a southwest item, we restock on those many times during the month. For handmade leather items, these items are generally made as a one off, meaning I make one of them, not 10. However if you see a leather item you really loved but it has already sold, please contact me and I'm sure I can make you one very similar.
Shipping Questions
Q: What are my shipping options?
A: I use USPS First Class & Priority Mail for most of my shipping. Please contact me if you need your order shipped with a different carrier.
Q: How quickly is my order shipped?
A: All in stock orders are shipped within 24 hours of purchase. Custom leather orders are determined on a per order basis.
Q: When will I receive my order?
A: Most orders are normally received within 7-10 days, but most times sooner.
Q: What if my order is damaged during transport?
A: We ship every package with insurance so shipping damages are covered. Please contact us at support@peyote-rose.com as soon as your item arrives if your item has been damaged during transit.
Q: What do I do if I never receive my order?
A: Please allow enough time for your order to be delivered. During normal times of the year, First Class mail takes approx. 3-7 business days and Priority Mail takes 1-4 business days. You are provided a tracking number as soon as I ship your order that you can enter into the USPS website and see where your order is currently located. Please understand, I have no control over your package once my mailman picks it up, but I will do my best if something happens out of my control.
Returns & Refunds
Q: What if I need to return an item?
A: If for some reason you are not happy with the item you received, please contact us to create a return. If you purchased a custom ordered leather item, however, these items are non-returnable as they were made just for you and may contain brands, initials or other personable touches that cannot be resold. To find out more about our return policy, please see our Return Policy